Actions

Zoho Desk - Update record action

The Update record action enables you to update the details of a specific record in Zoho Desk.

Input

Input field	Description
Object	Specify the object to create the record. Fields load dynamically based on the object you select.

For example, if the selected object is Contact, the input schema will be below.

Input fields	Description
Contact ID	Provide the unique ID of the contact.
First name	Enter the first name of the contact.
Last name	Enter the last name of the contact.
Email	Enter the email ID of the contact.
Account name	Select the account name to which the contact is linked.
Phone	Enter the phone number of the contact.
Mobile	Enter the mobile number of the contact.
Title	Enter the title of the contact.
Contact owner	Enter the ID of the user who created the contact.
Type	Select the type of contact.
Street	Enter the street address of the contact.
City	Enter the city of residence of the contact.
State	Enter the state of residence of the contact.
Zip	Enter the zip code of the contact.
Country	Enter the country of residence of the contact.
Description	Enter the description of the contact.
Twitter	Enter the Twitter ID of the contact.
Facebook	Enter the Facebook ID of the contact.
Secondary email	Enter the secondary email ID of the contact.
Custom fields	Enter any user-defined fields related to the contact.
Account	Enter the account name to which the contact is linked.

The output fields are determined by the object selected in the input. Map the relevant datapill from the data tree to subsequent steps.

For example, if the selected object is Contact, the output schema will be shown below.

Output field	Description
First name	First name of the contact.
Last name	Last name of the contact.
Email	Email ID of the contact.
Account name	Account name to which the contact is linked.
Phone	Phone number of the contact.
Mobile	Mobile number of the contact.
Title	Title of the contact.
Contact owner	ID of the user who creates the contact.
Type	Type of the contact.
Street	Street address of the contact.
City	City of residence of the contact.
State	State of residence of the contact.
Zip	Zip code of the contact.
Country	Country of residence of the contact.
Description	Description of the contact.
Twitter	Twitter ID of the contact.
Facebook	Facebook ID of the contact.
Secondary email	Secondary email ID of the contact.
Custom fields	User-defined fields related to contact.
Contact ID	ID of the contact.
Created time	Timestamp when the record was created.
Modified time	Timestamp when the record was last modified.
Photo URL	Photo URL of the contact.
Web URL	Web URL of the contact.
Is end user	Indicates if the contact is an end user.
Account ID	Account ID of the contact.
Account count	Account count of the contact.
Layout ID	Layout ID of the contact.
Is anonymous	Indicates if the contact is anonymous.
Is spam	Indicates if the contact is spam.

Refer to the Zoho Desk Documentation for more details on schema.

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