Workato Genies - IT

The following genies automate IT operations processes, including IT support and software license management.

IT Support Genie

Helps employees resolve IT issues by automating helpdesk tasks including knowledge base queries, access provisioning, password resets, ticket management, and endpoint management.

License Optimization Genie

Helps IT and finance teams reduce software costs by analyzing usage patterns, identifying underutilized licenses, and coordinating approval workflows for license optimization.