Freshservice - Create requester action
The Create requester action creates a requester in Freshservice by providing the primary email, work phone number, or mobile phone number. At least one of these values is required to create a requester.
Input
| Input field | Description |
|---|---|
| First name | Select the object you plan to delete from the drop-down menu. Fields load dynamically based on the object you select. |
| Last name | Provide the unique ID of the object you plan to delete. |
| Job title | Provide the requester's job title. |
| Primary email | Provide the requester's primary email. |
| Secondary emails | Provide the requester's secondary emails. |
| Work phone number | Provide the requester's work phone number. |
| Mobile phone number | Provide the requester's mobile phone number. |
| Department IDs | Provide the unique IDs of the departments associated with the requester. |
| Can see all tickets from associated departments | Indicates whether the agent has access to all tickets within their department (true/false). |
| Reporting manager ID | Provide the user ID of the requester’s reporting manager. |
| Address | Provide the requester's address. |
| Time zone | Provide the requester's timezone. |
| Time format | Provide the time format of the requester, such as 12h or 24h. |
| Language | Provide the requester's language. Default is English. |
| Location ID | Provide the unique ID of the location associated with the requester. |
| Background information | Provide background information of the requester. |
| Custom fields | Key-value pair containing the names and values of the (custom) fields. |
Output
| Field | Description |
|---|---|
| Requester ID | A unique identifier assigned to the requester. |
| Is agent | Indicates whether the requester is an agent. |
| First name | Select the object you wish to delete, from the drop-down menu. Fields will dynamically load based on selected object. |
| Last name | Provide unique ID of the object to be deleted. |
| Job title | Provide job title of the requester. |
| Primary email | Provide the primary email of the requester. |
| Secondary emails | Provide secondary emails of the requester. |
| Work phone number | Provide work phone number of the requester. |
| Mobile phone number | Provide mobile phone number of the requester. |
| Department IDs | Provide unique IDs of the departments associated with the requester. |
| Can see all tickets from associated departments | Indicates whether the agent has access to all tickets within their department (true/false). |
| Reporting manager ID | Provide user ID of requester’s reporting manager. |
| Address | Provide the address of the requester. |
| Time zone | Provide timezone of the requester. |
| Time format | Provide the time format of the requester, such as 12h or 24h. |
| Language | Provide the language of the requester. |
| Location ID | Provide unique ID of the location associated with the requester. |
| Background information | Provide background information of the requester. |
| Custom fields | Key-value pair containing the names and values of the (custom) fields. |
| Active | Indicates whether the requester is currently active. |
| Has logged in | Indicates whether the requester has ever logged into the system. |
| Created at | The timestamp when the requester was created. |
| Updated at | The timestamp when the requester was last updated. |
| Department names | The name of the requester’s department. |
| External ID | A unique identifier for external system integrations. |
| Location name | The name linked to the requester’s location ID. |
| Work schedule ID | The identifier for the requester’s assigned work schedule. |
| VIP user | Indicates whether the requester is considered a VIP user. |
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