Freshservice - Get agent details action
The Get agent details action enables you to retrieve details of an agent based on the agent's ID.
Input
| Input field | Description |
|---|---|
| Agent ID | Provide the agent’s ID to retrieve the details. |
Output
| Field | Description |
|---|---|
| Agent ID | A unique identifier assigned to the agent. |
| First name | First name of the agent. |
| Last name | Last name of the agent. |
| Occasional | Indicates whether the agent is an occasional user (true/false). |
| Active | Indicates whether the agent is currently active (true/false). |
| Job title | Job title of the agent. |
| Email address of the agent. | |
| Work phone number | Work phone number of the agent. |
| Mobile phone number | Mobile phone number of the agent. |
| Department IDs | Unique IDs of the departments associated with the agent. |
| Can see all tickets from associated departments | Indicates whether the agent has access to all tickets within their department (true/false). |
| Auto assign tickets | Indicates whether tickets are automatically assigned to the agent. |
| External ID | A unique identifier for external system integrations. |
| Department names | The names of the departments the agent is associated with. |
| Auto assign status changed at | The timestamp when the auto-assign status was last changed. |
| Reporting manager ID | User ID of the agent's reporting manager. |
| Address | Address of the agent. |
| Time zone | Time zone of the agent. |
| Time format | Time format for the agent. |
| Language | Language used by the agent. |
| Location ID | Unique ID of the location associated with the agent. |
| Background information | Background information of the agent. |
| Scoreboard level ID | Unique ID of the level of the agent in the Arcade. |
| Scopes | The permissions and access levels assigned to the agent. |
| Member of | Unique IDs of the groups that the agent is a member of. |
| Observer of | Unique IDs of the groups that the agent is an observer of. |
| Roles | The roles assigned to the agent, defining their permissions. |
| Last login at | The last recorded time the agent logged in. |
| Last active at | The last recorded time the agent was active. |
| Has logged in | Indicates whether the agent has ever logged into the system (true/false). |
| Signature | Signature of the agent in HTML format. |
| VIP user | Indicates whether the agent is considered a VIP user. |
| Work schedule ID | The identifier for the agent’s assigned work schedule. |
| Workspace IDs | The IDs of the workspaces the agent is associated with. |
| Workspace info | Additional information about the agent’s workspace. |
| Created at | The timestamp when the agent profile was created. |
| Updated at | The timestamp when the agent profile was last updated. |
| Custom fields | Key-value pair containing the names and values of the (custom) agent fields. |
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