Zendesk - Create ticket action
This action creates a single ticket in your Zendesk instance.
Create ticket action
Input
Here are some commonly used inputs.
| Input field | Description |
|---|---|
| Ticket form | Select a ticket form to use preconfigured custom fields. |
| Comment | A description of the ticket. |
| Subject | The subject of the ticket. |
| Type | The type of ticket. Permitted values are problem, incident, question, or task. |
| Priority | The priority of the ticket. Permitted values are urgent, high, normal, or low. |
| Status | The status of the ticket. Permitted values are >open, pending, hold, solved, or closed. |
| Tags | The tags applied to this ticket. You can add multiple tags with the , separator. |
| Ticket custom fields | Provide data for ticket custom fields. |
Click here a full list of ticket inputs.
Output
The output of this action contains the full set of columns from the selected ticket. Here are some commonly used outputs.
| Output field | Description |
|---|---|
| Ticket ID | The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created. |
| Subject | The subject of the ticket. |
| Type | The type of ticket. Permitted values are problem, incident, question, or task. |
| Priority | The priority of the ticket. Permitted values are urgent, high, normal, or low. |
| Ticket custom fields | Includes data of ticket custom fields. |
Click here for a full list of ticket outputs.
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