Zendesk - Search tickets action
This action retrieves a list of all tickets that matches your search criteria. Only records in your Zendesk instance that matches all the criteria will be returned.
Search tickets action
Input
| Input field | Description |
|---|---|
| Status | The status of the ticket. Permitted values are >open, pending, hold, solved, or closed. |
| Type | The type of the ticket. Permitted values are problem, incident, question, or task. |
| Priority | The priority of the ticket. Permitted values are urgent, high, normal, or low. |
| Subject | The subject of the ticket. |
| Description | The description of the ticket. |
| Earliest created time | The earliest the ticket was created. |
| Latest modified time | The latest the ticket was updated. |
| Requester | The requester of the ticket. You can define users with the full name, user ID, email, or phone number. You can also use 'none' and 'me'. |
| Submitter | The submitter of the ticket. You can define users with the full name, user ID, email, or phone number. You can also use 'none' and 'me'. |
| Organization | The organization of the requester. You can define the organization with the name or organization ID. You can also use 'none' and 'me'. |
| Tags | The tags applied to this ticket. You can query multiple tags with the , separator. |
| Channels | Information about how the ticket was created. Some possible values are "web", "mobile", "API" etc. |
Click here a full list of ticket inputs.
Output
The output of this action contains a list of tickets with their respective outputs. Here are some commonly used outputs.
| Output field | Description |
|---|---|
| Ticket ID | The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created. |
| Subject | The subject of the ticket. |
| Type | The type of the ticket. Permitted values are problem, incident, question, or task. |
| Priority | The priority of the ticket. Permitted values are urgent, high, normal, or low. |
| Ticket custom fields | Includes data of ticket custom fields. |
| List size | The size of the list, corresponding to the number of tickets retrieved. |
Click here for a full list of ticket outputs.
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