Zendesk - Get list of tickets by external ID action
This action retrieves a list of tickets that matches a search by external ID. Only records in your Zendesk instance that match all the criteria are returned.
Get list of tickets by external ID action
Input
| Input field | Description |
|---|---|
| External ID | The external ID of the tickets. You can query multiple external IDs with the , separator. |
Output
The output of this action contains the full set of columns from the list of tickets. Here are some commonly used outputs.
| Output field | Description |
|---|---|
| Ticket ID | The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created. |
| Subject | The subject of the ticket. |
| Type | The type of ticket. Permitted values are problem, incident, question, or task. |
| Priority | The priority of the ticket. Permitted values are urgent, high, normal, or low. |
| Ticket custom fields | Includes data of ticket custom fields. |
| List size | The size of the list, corresponding to the number of tickets retrieved. |
Click here for a full list of ticket outputs.
Last updated: