Zendesk - Get comments for ticket action
This action retrieves a specific ticket that matches a search by ticket ID. Only results in your Zendesk instance that match the criteria are returned.
Get comments for ticket action
Input
| Input field | Description |
|---|---|
| ID | The unique Zendesk ID of the ticket. |
Output
The output of this action contains the full list of comments for this ticket, including the description (which is saved as the first comment of a ticket).
| Output field | Description |
|---|---|
| Ticket ID | The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created. |
| Type | The type of the ticket comment. Permitted values are comment, incident, or VoiceComment. |
| Body | The comment made by the author. |
| HTML body | The comment made by the author formatted in HTML. |
| Public | Is True if this comment is public, otherwise it will display False. |
| Date created | The time this comment was created. |
| Author ID | The unique Zendesk ID of the author of the comment. |
| Attachments | The attachments on this comment. |
| List size | The size of the list, corresponding to the number of comments retrieved. |
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