Zendesk - Get ticket details by ID action
This action retrieves a specific ticket that matches a search by ticket ID. Only records in your Zendesk instance that matches the criteria will be returned.
Get ticket details by ID action
Input
| Input field | Description |
|---|---|
| Ticket ID | The unique Zendesk ID of the ticket. |
Output
The output of this action contains the full set of columns from the selected ticket. Here are some commonly used outputs.
| Output field | Description |
|---|---|
| Ticket ID | The unique Zendesk ID of the ticket. This is automatically assigned when the ticket is created. |
| Subject | The subject of the ticket. |
| Type | The type of ticket. Permitted values are problem, incident, question, or task. |
| Priority | The priority of the ticket. Permitted values are urgent, high, normal, or low. |
| Ticket custom fields | Includes data of ticket custom fields. |
Click here for a full list of ticket outputs.
Last updated: